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THE LARGEST
SHOP IN JAPAN

EXCLUSIVE COUPONS,
SALE, DEALS

FAST, RELIABLE
SHIPPING

* The BEST and MUST store to find Japanese parts.
* Register now for amazing deals and other special offers!
* Over 800,000 listed items. It's hard NOT to find your parts.

OR
YOUR ACCOUNT HAS BEEN CREATED!

Congratulations! Your new account has been successfully created! You can now take advantage of member privileges to enhance your online shopping experience with us. If you have ANY questions about the operation of this online shop, please email Webike through CONTACT US.

A confirmation has been sent to the provided email address. If you have not received it within the hour, please contact us.

 
 

Customer Service

Terms & Conditions


Please see our Return Policy page for details.
These Terms & Conditions govern your use of the Webike Japan service and website. By visiting the Webike Japan website, you understand, accept and agree to, the content of these Terms & Conditions and what's on the help page. We reserve the right to change the Terms & Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory rights.
When you place an order via our website (japan.webike.net) we will treat that action as an offer to buy.
Once the order is placed, you will receive confirmation in the form of an e-mail and at this time we enter into a contract with you.
Most of the products displayed on our website are for motorcycles made for Japan. Please understand that it is purchasers' risks to purchase any items for ones' motorcycle that are not listed as a suitable model. We are not in responsible for any accuracy of suitability to foreign model due to a possibility of slight difference to each other (i.e. Japanese name:ZOOMER foreign name:RUCKUS).
Published product details, specifications and suitability information is the best available at the time.
Webike Japan shall not be held responsible for the accuracy of any advice given regarding the suitability (or otherwise) of any part/s required for the repair of an item.
We encourage you to ensure all spare parts are fitted by a competent person in accordance with manufacturer specifications. Webike Japan cannot be held liable for any damage caused by the fitting of a spare part.
Webike Japan has no liability to you for any delay in the delivery of products ordered.
We will do our best to get all orders sent out as quickly as possible. You have the right to cancel delayed orders at any time, just contact jp_info@webike.net with your order number.
We accept payment by PayPal, Alipay or credit card sent in Japanese Yen.
For each item available at Webike Japan, the retail price in Japanese Yen is displayed.
The item price does not include shipping charge. Please make sure to place your order online. Before you complete placing your order, you will be able to see the order details including the shipping charge.

Other currencies
For your reference, we also display the item price in other currencies. It is calculated at the exchange rate of the day.
*The exchange rate Webike use to calculate each currencies for listing may be differ from the rate you use when you place your order.

If you are receiving your order outside of Japan, you may be required to pay import duties and taxes at the time of delivery in each customer's country of residence.
These and any additional charges for customs clearance are your responsibility. In that case, applicable fees and taxes are to be paid by the addressee.

Please see our Payment page for details.
The delivery methods we use are EMS, SAL, FEDEX, and DHL.
Shipping costs are calculated based on the "weight point chart". The chart is calculated by its total weight, size, area of delivery, and handling fee.
Please see our Shipping page for details.
All prices listed on our website represents the price offered at the time of display, and sale prices are always subject to change. We will not accept any requests for compensation nor discounts caused by these price adjustments.
Our site attempts to maintain accuracy of product descriptions on the site as possible. However, if there is incorrect price information or price related information on the site, we will make price adjustments as follows:
If an item’s correct price is higher than our stated price, Webike will, either contact you before shipping to inform you of the correct price and ask for additional payment, or cancel your order and notify you of such cancellation.
If your order has not already been delivered, we can cancel it. Should you decide to cancel your order, please immediately contact jp_info@webike.net with your order number.
If your order has already been processed, it may be too late to cancel the shipment. If so, simply return the item, and we will refund the purchase price. Unfortunately, the original shipping cost is not refundable.
Please see our Return Policy page for details.
The reviews are contributed by our customers. Webike will not guarantee the contents of review.
Please use it as part of reference. Japanese Customer's reviews are automatically translated into English by Google translation system.
When submitting information to our website as a review, you understand that what you have submitted is not copyright protected and you are permitting its appearance on the Webike Japan website.
Regularly monitor this content, we reserve the right to remove, reject or edit it at any time.
Please see our Reviews information page for details.
Intellectual Property Rights
All contents on the Webike Japan website are protected by intellectual property rights. Our registered users are prohibited from duplicating or using the contents of this Website outside the limits of use stipulated by the Copyright Law, except upon receiving prior approval from the copyright holder.

About contents contributed to Moto Exchange Japan K.K. from the customer
When the user contribute a review to the service, which unspecified user can access, Moto Exchange Japan K.K. would consider that the user have agreed for Moto Exchange Japan K.K. to have the right to use the contents for non-monopolized reasons (The reproduction, opening to the public, the transmission, the distribution, the transfer, the loan, the translation, and the adaptation). Moto Exchange Japan K.K. will consider that the contributor will agree, permit and will not complaint about the copyright of the contents after contributing an article.
Trademark and Domain Name
WEBIKE is the sole and rightful claimant of the WEBIKE logo, WEBIKE registered trademarks, and the WEBIKE.net domain name. The trademarks of items sold on the WEBIKE website are all registered trademarks of the respective rightful claimants, and are used on this Website solely to distinguish between items. The illegal or unauthorized use of any and all registered trademarks displayed on this Website is prohibited by law
1. Introduction
a). Minimum Software Requirements
We recommended using Microsoft Windows 2000 or a later version for your OS, and Microsoft Internet Explorer 5.5 or a later version for your browser.
Adobe Reader 6.0 or a later version is required to view some of the contents.
We cannot guarantee that the website will display properly on Macintosh computers.

b). The scope of application for these regulations
These regulations apply to the use of all content on the WEBIKE website.
Customers must register in order to place an order on the Website. By registering with the Website, customers agree to the terms of these regulations.
Regulations are subject to change without prior approval of registered users. Registered users will be notified of any changes in regulations through our website or via e-mail, and we will consider all users who have read the regulations as being in consent.

c). Management of Membership Identification (ID) and Passwords
Membership ID and Passwords may only be used by the registered user and cannot be given to or used by a third party.
We accept no responsibility for any damage caused by third party use of a member's ID or Password.
Depending on transaction conditions, we may have to decline an order or delete a member's ID.

2.Changes to the Website
We may suspend or discontinue this Website, or change the services provided without any prior notice to our registered users.
We reserve the right to change or eliminate information in the Webike Japan websites at any time.

3.Applicable Laws
Orders from registered customers on the WEBIKE website are bound by a contract that is subject to Japanese Laws on Specified Commercial Transactions.
In the event of litigation involving this Website, Japanese law shall be applied, and resolution shall be sought through the Tokyo District Court as the agreed jurisdictional court.

4. Intellectual Property Rights
All contents on the WEBIKE website are protected by intellectual property rights. Our registered users are prohibited from duplicating or using the contents of this Website outside the limits of use stipulated by the Copyright Law, except upon receiving prior approval from the copyright holder.

5.Links
The WEBIKE website includes links to websites operated by other companies (hereinafter, linked sites).
We do not operate or bear any responsibility for the contents of linked sites.
The regulations and privacy policies applicable to this Website do not apply to linked sites.
Should you wish to use any linked site, do so only after agreeing to its regulations, policies, and conditions of use pertaining to personal information.
We accept no responsibility for any damage resulting from, or in relation to, customers' use of a linked site.

6.Disclaimer
We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.
We will do our best to get all orders dispatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being dispatched. This warranty does not affect your statutory rights.
We accept no responsibility for any loss or damage caused by the disruption, delay, suspension or loss of data of our Website or systems due to faults with communications lines, computers or other reasons, or those resulting from illegal data access, or loss or damage incurred by registered customers or others as a result of using any of our services.
We offer no guarantee that e-mails or content originating from this Website, our server, or domain do not contain damaging items such as computer viruses.
We accept no responsibility for losses incurred due to a registered customer breaching these conditions of use.
We will make use of every possible means to prevent the disclosure of any contents that infringe on human rights or damage the dignity of some members of society on this Website. However, regardless of these efforts, we can offer no guarantee that the contents disclosed will be appropriate or legal outside Japan.
We constantly update the contents of this Website to ensure it remains accurate. However, we accept no responsibility for the accuracy or completeness of these contents, unless due to intentional negligence, gross negligence, or when there is a specific legal stipulation.
We accept no responsibility for any losses caused by a customer being unable to use this Website.

7.About contents contributed to Moto Exchange Japan K.K. from the customer
When the user contribute a review to the service, which unspecified user can access, Moto Exchange Japan K.K. would consider that the user have agreed for Moto Exchange Japan K.K. to have the right to use the contents for non-monopolized reasons (The reproduction, opening to the public, the transmission, the distribution, the transfer, the loan, the translation, and the adaptation). Moto Exchange Japan K.K. will consider that the contributor will agree, permit and will not complaint about the copyright of the contents after contributing an article.

8.Change and abolition of service
Any service provided by Moto Exchange Japan K.K. may change, suspend, or discontinue without previous notice to the user. Moto Exchange Japan K.K. will not be in charge of or bear the costs, material or any kinds of incident due to the modification, suspension or discontinuance of the service.

9.Scope of Responsibility
We guarantee the quality of all items sold on this Website. However, in all cases, our responsibility for items sold is limited to the purchase price.
If the item you have received is damaged, please contact us by e-mail with photo attached within 30 days so that we may remedy the situation.

10.Deleting Customer Account
When we inference that the customer hindrance to our business, we have a right to delete or ban one's use of the account without prior notice to the account holder.
We restrict customer creating multiple accounts, such we have right to delete those account as well without prior notice.
Moto Exchange Japan K.K. (hereinafter referred to as “THE COMPANY”) will make efforts to protect customers’ valuable information and provide customers with services that can be safely used by customers. THE COMPANY will comply with laws, orders and other related regulations that protect personal information, and will undertake the following:

-Upon collecting customers’ personal information, THE COMPANY will clearly identify its purposes of usage and collect only the information which is necessary for the conduct of business of THE COMPANY. Such customers’ information includes the information collected when customers purchase products from THE COMPANY as well as customers’ names, addresses, telephone numbers, etc. that are registered by customers.

-THE COMPANY will adequately and precisely treat personal information collected from customers, and will not use or provide beyond customers’ consent, except in the case where the use or the provision of personal information is required by law, e.g., to protect valuable benefits, such as customers’ or the public’s life, health, property, etc.

-THE COMPANY will take thorough measures to adequately instruct the companies (such as manufacturers and logistics companies) to which THE COMPANY will provide customers’ personal information , and will cause these companies not to divulge, or provide without customers’ consent any third parties with, customers’ personal information.

-When THE COMPANY entrusts operations relating to customers’ personal information to any outside third parties, THE COMPANY will select such an outside entrustee that fulfills certain security standards that THE COMPANY requires, and will cause such entrustee to bear the same level of responsibilities as THE COMPANY’s.

-When customers request to disclose, correct, add, delete, suspend the use of, cease the provision to third parties of, or receive notice of the purpose of the utilization of, customers’ own personal information stored by THE COMPANY, THE COMPANY will adequately and immediately respond to such request to a reasonable extent.

-THE COMPANY will comply with the relevant laws, orders and internal regulations that protect personal information in handling customers’ personal information, and will review and improve, on a timely basis, all the regulations, organization, etc. relating to customers’ personal information, including this policy itself.

-Purposes of utilizing personal information which is collected and stored by Moto Exchange Japan K.K. (hereinafter referred as to “THE COMPANY”)
THE COMPANY will utilize customers’ personal information for shipping products, payments, provision of after-the-sale services, announcements of products/services, and/or marketing activities.

-Provision of personal information to a third party which THE COMPANY obtained
THE COMPANY will not provide customers’ personal information to any third parties without the customers’ consent, except in the case where the use of the provision of personal information is required by law, e.g., to protect valuable benefits, such as customers’ or the public’s life, health, property, etc.

-Safe control of the protection of personal information
THE COMPANY has established regulations, etc. to protect customers’ personal information, and educates all the staff and executives working at THE COMPANY so that everyone shall comply with such regulations, and conducts timely audits to check the status of compliance with such regulations.
THE COMPANY will also maintain and improve the safety control measures which are necessary for the protection of customers’ personal information.

-Procedures for disclosure, etc.
THE COMPANY will respond to customers’ requests regarding disclosure, correction, addition, suspension of use, cessation of provision and notice of the purpose of use (hereinafter collectively referred as to “Disclosure, etc.”) concerning customers’ personal information stored by THE COMPANY.
THE COMPANY will respond to Disclosure, etc. by customers who registered their personal information at THE COMPANY’s stores through THE COMPANY’s website “Contact Webike” or Customer Services at the Headquarters of THE COMPANY. Please visit our website’s help page for how to make such a request.
The disclosure or correction of names, addresses, telephone numbers, e-mail addresses and histories of orders or the withdrawal from membership can be made on THE COMPANY’s website (Webike.net) by those customers who registered their personal information at THE COMPANY’s website.
Please visit our website’s help page for how to log-in. With respect to the request for Disclosure, etc. of other customers’ personal information stored by THE COMPANY, THE COMPANY will respond through THE COMPANY’s website “Contact Webike” or Customer Services at the Headquarters of THE COMPANY.

-Inquiries/consultation about handling of personal information
For inquiries or consultation about handling of personal information, please contact one of our customer services below:

Moto Exchange Japan K.K.
6-8-26
Chuorinkannishi
Yamato City, Kanagawa-ken 242-0008
Japan
Contact Customer Service by e-mail : jp_info@webike.net
February 1, 2014